Policies

Privacy Policy

Updated 3.12.2020.

We respect your privacy

1.1. Blue Mountains Stargazing respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

Collection of personal information

2.1. Blue Mountains Stargazing will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

3.1. Blue Mountains Stargazing collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

4.1. Blue Mountains Stargazing may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.

4.2. Blue Mountains Stargazing may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Blue Mountains Stargazing, https:/www.bluemountainsstargazing.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

6.1. Blue Mountains Stargazing is committed to ensuring that the information you provide to us is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that

we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@bluemountainsstargazing.com.au.

Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Blue Mountains Stargazing, PO Box 7059 LEURA NSW 2780. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

10.1. When you visit our website

When you come to our website (https://www.bluemountainsstargazing.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Blue Mountains Stargazing is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Terms & Conditions

Updated 8.04.2024

This Website is operated by Blue Mountains Stargazing (“Blue Mountains Stargazing”). Throughout the site, the terms “we”, “us” and “our” refer to Blue Mountains Stargazing. Blue Mountains Stargazing offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or booking from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions. 

Any new features or tools which are added to the current Website shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

BOOKINGS THROUGH THIS WEBSITE

Blue Mountains Stargazing offers and sells through this Website: www.bluemountainsstargazing.com.au. All currency and purchase transactions will be performed in Australian Dollars. Blue Mountains Stargazing reserves the right to change pricing at any time. 

We accept the following payment methods:

• Credit Card (Visa, Mastercard, AMEX)

RESCHEDULE POLICY

Cancellation of an Online Astronomy Tour

Our online astronomy tours are non-refundable.

No refund will be granted for failure to attend/no show.

Bookings can be rescheduled up to 24 hours before the experience is scheduled to start.

Cancellation of a tour by the Guest

Our tours are strictly non-refundable.

Bookings can be rescheduled up to 24 hours before the experience is scheduled to start.

If a guest does not show up for the tour, Blue Mountains Stargazing will still charge the full amount. Blue Mountains Stargazing is unable to refund, reschedule or provide credit for a missed tour.

Cancellation of a tour by Blue Mountains Stargazing

In the event of cloudy skies, Blue Mountains Stargazing will email the guest at 1 pm on the day of the tour with 2 options:

1. Choose to receive a gift voucher/credit valid for 3 years, the gift vouchers are transferable to other people

2. Or choose to attend an alternative 90-min indoor Planetarium Astronomy tour located in a closed venue in Leura. This tour is replacing the stargazing tour and starts at the same time. It is an immersive astronomy tour led by an Astrophysicist taking place inside a dome with a powerful projector and cinema experience. Bookings are essential - the guest must email back by 2 pm if the guest wishes to attend. Please note we require a minimum of 8 guests to run the planetarium.

If no email is sent at 1 pm, it means the stargazing tour is confirmed.

No refunds are available due to bad weather.

GIFT CARDS

Gift cards are non-refundable and can only be used prior to their expiry date. Validity 3 years.

BOOKING CONFIRMATION

Upon purchase, your booking will be submitted to Blue Mountains Stargazing for processing. You will receive a confirmation email describing the date, time, ticket quantity, and cost of your booking. This email confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions, the Privacy Policy, and the data recorded by Blue Mountains Stargazing on its server shall be treated as legal evidence of the transaction between Blue Mountains Stargazing and the Purchaser.

COMPETITIONS AND PROMOTIONAL OFFERS

Blue Mountains Stargazing may use the Website to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers and you have consented to use of your personal information in accordance with those terms and conditions and the Blue Mountains Stargazing Privacy Policy may be amended from time to time.

COPYRIGHT

All photos, graphics, text, audio clips, button icons, slogans, trade names and other intellectual property contained on our website, belongs exclusively to Blue Mountains Stargazing. You may not use, reproduce, modify, copy, transmit, display, publish, sell, license, distribute or commercially exploit any of the content or otherwise dispose of any of the content in a way not permitted by us, without our express written consent.

CONDITIONS OF ENTRY

Children under 18 must be accompanied by an adult.

COVID-19

During the COVID-19 pandemic, Blue Mountains Stargazing are taking all necessary precautions outlined by the state government. Blue Mountains Stargazing reserve the right to refuse entry or ask guests to leave the premises if they do not reasonably follow the below. We ask that guests assist in this by:

• Practice social distancing of 1.5m between others

• Washing and sanitising hands

• Staying home if unwell or showing signs of the virus

• Staying home if tested positive or are awaiting test results

• Wearing a protective mask

Respect other guests and staff

Follow guidance of staff and refrain from speaking over the guide, hindering the experience for other guests. Guests must respect the staff and may be refused entry or asked to leave the spot if they do not follow such terms.

Personal belongings

Blue Mountains Stargazing  does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity.

Respect property of Blue Mountains Stargazing

Guests should not cause damage to any property owned by Blue Mountains Stargazing including the telescope, eye-pieces, binoculars, enamel cups or any material brought to the site.

Alcohol

It is illegal for a person to consume liquor during our regular stargazing tours held at Wentworth Falls Picnic area. 

Smoking

Blue Mountains Stargazing spots are strictly smoke-free and smoking is not permitted under any circumstances.

Photography

Blue Mountains Stargazing may take promotional photos or videos during a public or private event. Guests have the right to decline to have their images captured and should make this known to the staff members. Guests should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.

Our Rights –Blue Mountains Stargazing reserve the right to:

• Refuse guests’ entry to the spots should they breach any of these conditions of entry.

• Request guests leave the spots without a refund, should they breach any of these conditions of entry.

DISCLAIMER AND LIMITATION OF LIABILITY

The purchaser agrees that the provision of any service, purchased from our website is at the Purchaser’s sole risk. To the full extent permissible by applicable law, Blue Mountains Stargazing will not be liable for any damages of any kind arising from the use of this site, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by Blue Mountains Stargazing nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the purchaser rely on any such information or advice.

CONTACT US

Email: hello@bluemountainsstargazing.com.au

PO Box 7059 LEURA NSW 2780

Stargazing Expeditions Pty Ltd

ABN 83 660 373 704